With escalating costs and the addition of new competitors, there is a continuous decline in human capital. The impact is felt not only on the operational effectiveness but also its efficiency. In such a market scenario, it becomes more important to understand the difference between “nice to have” and “need to have” both in terms of processes as well as human resources. This is why you need proven systems to follow that will ensure the delivery of a consistent product. Over time, these processes will lead to increased performance levels.

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The team at Aspyr addresses the hotel operation at its core of procedures, processes, and policies, evaluating the involvement of training and standards vs. actual service and guest satisfaction. Using this information, we provide recommendations on meeting challenges and exploring opportunities for growth, cost effective management, and leading guest satisfaction. The results of these factors are the delivery of higher profitability to a property and its shareholders.